All Systems Operational

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Welcome to the BlacksmithKYC status page.

Here you will find real-time information about the status of our platform and services.

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Uptime over the past 90 days. View historical uptime.
BlacksmithKYC Operational
90 days ago
99.87 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 10, 2026

No incidents reported today.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026
Document downloads/request failures
Resolved - This incident has been resolved.
Jul 1, 08:04 UTC
Investigating - Some users are currently experiencing issues with requesting and sending documents, our engineering team is investigating this issue and we will update you in due course.
Jun 30, 13:37 UTC
Jun 30, 2026
Login Issue
Resolved - This incident has been resolved.
Jun 30, 13:24 UTC
Monitoring - We have implemented a workaround which has restored service, Blacksmith users should be able to log in again. We are continuing to monitor the system, please contact Support if you have any issues.
Jun 25, 11:56 UTC
Update - Our hosting Provider are continuing to work on this issue and have advised that they will have another update for us within 2 hours. We will continue to chase and provide any updates as they become available.
Jun 25, 11:17 UTC
Update - The root cause is an Azure platform fault this morning, an unplanned reboot of a Microsoft-managed component that degraded the service behind our API and is causing login failures and errors in the portal. We are actively working with Microsoft Azure support to recover the affected platform component. There is no data loss and no security impact.

This is a third-party issue.
Jun 25, 11:03 UTC
Identified - Some Blacksmith users are currently unable to log in to the platform. We are aware of the issue and working on it urgently. We will provide an update as soon as it is available.
Jun 25, 09:13 UTC
Login Issue
Resolved - This incident has been resolved.
Jun 30, 13:23 UTC
Monitoring - A fix has been implemented and all users should now be able to log in. We will continue to monitor the platform, please contact Support if you require assistance.
Apr 2, 14:38 UTC
Identified - Some users are currently unable to log in to the Blacksmith platform. We are aware of the issue and our engineering team are working urgently to resolve the issue. We will provide an update as soon as possible.
Apr 2, 14:27 UTC
Login Issue
Resolved - This incident has been resolved.
Jun 30, 13:23 UTC
Monitoring - The system is now available and we are continuing to monitor. We will confirm once the full fix has been deployed and this incident is fully resolved. Please contact support if you require any assistance.
Mar 10, 12:14 UTC
Identified - The Blacksmith system is currently unavailable. We are working on an immediate fix as well as a full fix which will soon be available. We will provide an update as soon as possible.
Mar 10, 12:04 UTC
Monitoring - We have applied a fix and are monitoring the system. All users should now be able to log in. Please contact Support if you require assistance.
Mar 3, 10:07 UTC
Investigating - We are aware some users are unable to log in to Blacksmith, we are investigating now as a priority.
Mar 3, 10:00 UTC
Monitoring - All users should now be able to log into Blacksmith. We will monitor the system for stability throughout the day, please contact Support if you require any assistance.
Mar 2, 08:57 UTC
Investigating - Some users are currently unable to log in to the Blacksmith platform. We are aware of the issue and our engineering team are investigating as a priority. We will provide an update in due course.
Mar 2, 08:32 UTC
Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

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